Generative AI expected to drive significant disruption across the financial services industry

Per GlobalData, the AI market is expected to achieve a CAGR of more than 35% between 2022 and 2030. Gen AI is being experimented with by many leading incumbent banks, new entrants and technology vendors but concerns around data privacy and hallucinations drive caution. More human-like chat bots, and synthetic data for fraud and cyber resilience, are leading possible use cases. However, currently Gen AI is virtually non-existent in terms of “live” customer facing propositions.