Infosys BPM, the business process management subsidiary of India-based Infosys, has announced plans to hire 400 new skilled customer service workers in Costa Rica. The new additions will complement the company’s existing operations in the Forum 2 business park in Lindora, Santa Ana.
Infosys BPM currently employs more than 300 staff in Costa Rica across sales and fulfilment, sourcing and procurement, customer services, legal process management, human resource outsourcing, and robotic process automation. The new recruits will work across various departments, with a primary focus on customer service.
The company will collaborate with Costa Rica’s investment promotion agency CINDE to recruit talent and expand its presence across Latin America.
Chief executive officer Anantha Radhakrishnan commented: “Costa Rica, with its proximity to the US, friendly business policies, conducive infrastructure, and quality of talent, presents a stellar opportunity for us to grow our presence in Latin America. Hiring the best of talent builds on our long-standing commitment to developing a highly skilled workforce in Costa Rica, and further underlines our focus on relentless innovation to deliver consistent business value and an exceptional client experience.”
The President of Costa Rica, Carlos Alvarado, welcomed the expansion and vowed to continue promoting local talent. By 2040, the government is aiming for all Costa Rican graduates to be bilingual in Spanish and English.